Guest information 2021

Due to the Covid-19 restrictions put in place during 2020 and ongoing changes during 2021 Dunster Beach Holidays has issued guidance for all guests staying or visiting the Beach and chalets.

Please find time to read through it, or even print it out for reference. It is also available below as a PDF to download.

If you have ANY questions or queries prior to arrival do contact us else the site office will be able to assist during your stay at Dunster Beach.

Thank you and we hope you enjoy your visit.



Dunster Beach Coronavirus Policy

It is extremely important that guests read our Coronavirus Policy, if we all stick to the rules we will have a safer Dunster Beach.

As we’re sure you can appreciate, we have had to make some changes to our normal procedures to ensure the continued safety and well-being of our staff, guests and visitors, during the current situation. We have followed guidelines laid out by the Government and associations such as Somerset Chamber of Commerce and the Professional Association of Self-Caterers.

Whilst we ask that all guests read through our policy in its entirety, a couple of key points of note are:

  • Bring your own duvets, pillows, mattress covers.
  • Bring your own towels and tea towels.
  • Do not arrive on site before 3pm, if arriving early stay in the beach car park and do not come on site. If a chalet is available earlier then we will contact you.
  • You must vacate your chalet by 10am on the day of departure, for us to deep clean chalets ready for the next guests.
  • Dunster Beach is operating a 2m safe distancing policy, so please observe this on site.
  • Until May 17th many of the amenities including toilets and showers will remain closed.
For the many guests who holiday at Dunster Beach year after year, you will notice some changes. We hope that we have

struck the right balance between staying safe and having a relaxing break at the Beach.

As part of our Covid-19 Secure Policy, chalets have been stripped of everything but essentials. Books and DVD’s have been removed, as well as ornaments and all non-essential items. If you have stayed at Dunster Beach before, you will notice a change in how Chalets are set up.

Please read all the information below and familiarise yourself with the detail, and be mindful of anything additional you may need to bring with you this year.

  • Please do not travel if you or anyone in your household is displaying symptoms of Covid-19 (Coronovirus). Please contact us or whoever you booked through to discuss your options.
  • Please do not travel if you
    or anyone in your household has been contacted via the NHS Test and Trace system and asked to self-isolate.
  • If any member of your party develops symptoms of Covid-19 or is contacted by the NHS Test and Trace system during your stay, please return home immediately. Please phone the office as soon as possible to advise us that you are leaving due to Covid-19 so that we can take appropriate action.
  • You cannot self-isolate at Dunster Beach – we do not have the facilities to give care and support to anyone who is self-isolating. (In the unlikely event that the manager has agreed a guest remain in a Chalet to isolate the guest will
    be liable for additional rental costs.)
  • If you live in an area where a temporary localised lockdown has been implemented by the Government. You must not travel to the Beach and you must contact the office as soon as possible to cancel your booking.
  • Dunster Beach is following the two metre social distancing recommendation. Wherever possible please observe and respect this.
  • Please do not arrive before 3 pm. Your chalet will be undergoing a deep clean in preparation for your stay and you will not be able to check in before 3 pm. If you do arrive at Dunster Beach earlier, please remain in the car park area and do not come onto the site until it is time to check in. You will be asked to leave the site if you arrive before 3 pm.
  • Should you not be able to arrive at the site before 4pm on your check in day, please call the office on 01643 821296 to make arrangements for your keys to be left safe.
  • Please ensure you check out by 10 am on the day of departure, this allows us time to prepare the chalet for the next guests.
  • You will need to bring all bed and kitchen linen with you – duvets, pillows, mattress covers, sheets and pillowcases, towels, and tea towels.
  • Coat hangers have been removed from the chalet so please bring your own and remove when you leave.
  • Non-essential items have been removed from chalets t
    o make cleaning and sanitising easier and to mitigate risk. Items removed will include books and magazines, some maps, DVDs and games.
  • Cutlery, crockery, glasses and utensils etc have been reduced to allow a thorough clean and to mitigate risk.

We strongly advise that you bring disposable gloves with you, and any other PPE items you may require as these items may be difficult to purchase locally.

Checking in

On arrival please park in the parking area outside the office. Check in will be from the office. A member of staff will direct you. Where possible, only one member of the party to check in please. To minimise risk please wear a face mask and bring your own pen.

Shop/Café

The shop and café will not be open. There is a small shop operating at the kiosk which is situated at the entrance to the site.

Kiosk

The kiosk will be open daily please check with reception for opening hours. Operating hours may vary so please check with us. Newspapers can be ordered at the kiosk.

Toilet Blocks

The toilet/shower blocks will not be open until May 17th 2021. After that we will operate as follows:

All toilet blocks will be open, however, we have reduced the amount of cubicles that will be available.

They will be open 24 hours. Please use your shower key to access.

Some of the cubicles inside each block will be closed to ensure we can implement a robust cleaning regime throughout.

Any queuing for toilets and showers will need to be outside.

Please observe social distancing when using the shower block, and please use the hand sanitiser before entering.

Laundry

The laundtry will not be open until May 17th 2021. After that we will operate as follows:

The laundry will be open from Monday to Saturday, 10am to 2pm. The door will be propped open during these times.

Please observe social distancing when using this facility and please use the hand sanitiser before entering.

Office

Whilst the office will be staffed, we need to limit the number of people coming in. Please only come to the office in an emergency, (apart from checking in). In all other cases either ring the office or the emergency phone number or email us at lettings@dunsterbeachholidays.co.uk.

Should you need to come to the office then please wear a face mask. Knock on the door and someone will come out to you.

Recycling Compound

Please wear protective gloves when using this facility. Please be aware that bins are now only collected fortnightly, so only general waste should be deposited. Anything other than general waste or recycling will need to be disposed of offsite. Please seek advice from the office.

Socialising

Being with friends and family is an important part of the Dunster Beach experience. Please observe the 2 metre rule at all times and follow the government guidance on who you can mix with. Do not enter any other Chalet than your own.

Stay safe! If inviting friends and family to the beach who are not staying at Dunster Beach, they must not enter the chalet and must observe social distancing. This includes the patio area. Reposition patio furniture if you need to.

Local Amenities and Attractions

Please be aware that many of the local attractions are (at the time of writing) closed or are open on restricted access or times. Please check their individual websites for further details.

Shopping

Most of the supermarkets in Taunton, Bridgwater and Minehead have a click and collect service, or you can arrange for supermarket deliveries to your chalet. Please be aware as check-in is strictly 3pm then please arrange your delivery for after 4pm to ensure you are in your chalet to meet the delivery.

Bicycles

Some chalets will normally have bikes for guest use, again due to Covid-19 we have asked that these are removed or locked up, so as they cannot be used.

Pompey’s in Minehead do hire out bikes as do Channel Adventure. Check their websites for further details.

 

Pompey’s Cycles, Mart Road, Minehead, Somerset TA24 5BJ

w. http://www.pompyscycles.co.uk/

t. 01643 704077

e. mailbox@pompyscycles.co.uk

 

Channel Adventure, The Adventure Centre, Warren Road, Minehead, Somerset TA24 5BG

w. https://www.channeladventure.co.uk/minehead

t. 01643 708715

Car Park Permit

You will be given a parking permit for your stay at Dunster Beach, please display the permit in your windscreen at all times. Failure to display a valid permit could result in a fine being issued.

General Information

Our Coronovirus Policy will be reviewed frequently and will be in line with Government advice and guidance. We may have to change the policy during your stay, if so, we ask guests to follow the advice from Beach staff.

In the unlikely event that we have to close the site due to a local Covid-19 issue then we will notify you as soon as possible, and will expect guests to vacate the beach site as quickly as possible.

The information contained in this policy is displayed on our website for reference, but we would advise all guests to print out a copy of the policy and bring with them.

A copy of this document is available on our website labelled Covid-19.

The Lettings Team

Dunster Beach Holidays Ltd

t. 01643 821296

e. lettings@dunsterbeachholidays.co.uk